Refund policy

Effective Date: February 28, 2026

At Momi Active, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns and refunds in accordance with the following policy.

1. Return Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unused, unworn, unwashed, and in their original packaging with tags intact.

• Activewear, gym clothing, bras, and other personal apparel items are non-returnable if worn or washed for hygiene reasons.

2. How to Initiate a Return

• Contact our support team at support@momiactive.com with your order number and reason for return.

• Our team will provide a return authorization and instructions for sending your item back.

3. Refund Process

• Once we receive your returned item and verify its condition, we will process your refund.

• Refunds will be issued to your original payment method within 7–10 business days.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

• Currently, we do not offer direct exchanges. Customers are encouraged to return the item for a refund and place a new order.

5. Defective or Incorrect Items

• If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

• We will provide a replacement or full refund, including shipping costs.

6. Shipping Returns

• Customers are responsible for return shipping costs unless the return is due to a store error.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Contact Us

For any questions or assistance with returns or refunds:
Email: support@momiactive.com
Phone: [Your Contact Number]